1. Eligibility for Refunds
Refunds are eligible under the following conditions:
- The product is defective or damaged upon arrival.
- The product does not match the description provided on the website.
- The product is returned within 14 days of receipt, unused and in its original packaging.
2. Non-Refundable Items
- Personalized or custom-made products.
- Clearance items (unless defective).
3. Refund Process
- Contact us with your order details and reason for the refund request.
- Upon approval, ship the product back to our return address.
- Refunds will be processed within 7 business days of receiving the returned item.
4. Shipping Costs
- For returns due to defects or errors on our part, we will cover the potential shipping costs.
- For returns due to personal reasons, customers are responsible for potential return shipping fees.
5. Cancellation of orders
- Contact us as soon as possible to cancel an order.
- Any order sent but not yet received is not eligible for a refund.
- Requests for cancellation of orders will be subject to a 4% withholding to cover the management costs incurred by the store