Terms and Conditions of Sale (T&C)

1. Introduction

By using the website Kilim Provenance and placing an order, you agree to comply with the following Terms and Conditions (“T&C”). These T&C outline the rights and responsibilities of both the customer (“you”) and Dazont LLC (“we,” “our,” “us”) in connection with your use of our services and products.
If you do not agree with these terms, we kindly ask you to refrain from using our website.

2. Company Information

  • Business Name: Dazont LLC
  • Registered Address: 6300 Riverside Plaza Ln NW, Albuquerque, NM, 87120, USA

3. Products and Availability

  • Product Descriptions: All products displayed on our website are described as accurately as possible. However, minor variations (e.g., colors, sizes) may occur due to handmade craftsmanship or screen settings.
  • Availability: We strive to ensure that all products listed on our website are in stock. In rare cases, items may be unavailable due to supplier constraints. In such instances, you will be notified promptly and offered a replacement or refund.
  • Pricing: Prices are subject to change without prior notice. Promotional discounts, coupon codes, and free shipping offers may be subject to specific conditions outlined on the website.

4. Pricing and Payments

  • Currency: All prices are based on USD and pricing is calculated based on this currency rate, unless stated otherwise.
  • Payment Methods: We accept payments via major credit cards (Visa, Mastercard, American Express) and Affirm for installment payments (available in the USA).
  • Payment Processing: Payments are securely processed through our third-party payment gateways (Stripe). No credit card information is stored on our servers.
  • Customs Duties: For international orders, customers are responsible for any applicable customs duties, taxes, or fees.

5. Shipping and Delivery

  • Shipping Timeline: Orders are processed within 1-3 business days and typically delivered within 7-14 business days.
  • Shipping Providers: Depending on your location and the departure warehouse, we use trusted carriers such as UPS, DHL, FedEx, or local postal services.
  • Free Shipping Policy: Free shipping is available above a certain amount. This information is visible on the website when you place your order. The minimum amount is subject to change without prior notice.
  • Tracking Information: Once your order has shipped, you will receive an email with tracking details.

Important: Delivery times are estimates and may be impacted by customs delays, local holidays, or unforeseen circumstances.

6. Returns and Refunds

At Kilim Provenance, we aim for 100% customer satisfaction. If you are not happy with your purchase, we offer a flexible return policy.

  • Return Period: You may return an item within 14 days of receipt.
  • Return Eligibility: Returned items must be unused, undamaged, and in their original packaging.
  • Return Shipping Costs: Customers are responsible for return shipping costs.
  • Refunds: Refunds will be issued to your original payment method within 7 business days of receiving the returned item.

To initiate a return, please contact us with your order details.

7. Warranty

All products are covered by a 14-day warranty against manufacturing defects. This warranty does not cover normal wear and tear, misuse, or accidental damage. For warranty claims, please contact our support team with a description of the issue and supporting photos if applicable.

8. Customer Support and Dispute Resolution

If you encounter any issues with your order, our support team is here to help.

  • Support Email: available on the contact page
  • Response Time: We aim to respond to all inquiries within 24 hours.
  • Dispute Resolution: For unresolved issues, disputes will be governed by the laws of New Mexico, USA.

9. Privacy Policy

Your privacy is a priority. For detailed information on how we handle your data, please refer to our Privacy Policy.

10. Intellectual Property

All content, including product descriptions, images, logos, and website design, is the property of Dazont LLC or its suppliers. Unauthorized reproduction or use is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by law, Dazont LLC shall not be liable for indirect, incidental, or consequential damages resulting from the use of this website or purchased products.

12. Governing Law

These T&C are governed by the laws of the State of New Mexico, USA. By using our website, you agree to submit to the jurisdiction of these laws.