Good to know
Answers to frequently asked questions
The discount applies automatically to your cart once it reaches $500 (or the equivalent in your currency) and at least 3 items, all products combined. The tier depends on the total number of items in the cart:
- 3 to 4 items → 4%
- 5 to 9 items → 8%
- 10 to 19 items → 12%
- 20 items or more → 15%
No discount code is needed: your savings appear in your cart in real time.
Each item is handcrafted and made to order: production begins after the order is placed and usually takes up to 14 business days, depending on the product. Once ready, orders are shipped with express delivery; delivery times vary according to your location. For large quantities, contact us before ordering and we will confirm the production time.
Absolutely. Combine any kilim rugs, pillows, poufs and ottomans in one order: the discount tier is calculated on the total quantity of your cart.
If you experience any issue with your order, please contact our customer service within 7 days of delivery. After review, an appropriate solution will be offered. Cancellations are only possible before production starts. Details in our terms and conditions of sale.
Any other questions?
If you would like to know more about us, check our frequently asked questions. Our team is also available to help.